Frequently Asked Questions
Everything you need to know about our artisanal collections
Are your products truly handmade?
Yes, every item in our store is handcrafted by skilled artisans using traditional techniques. Because of this, slight variations in color, texture, and size may occur, making each piece unique.
How do you ensure the quality of the handicrafts?
We maintain a rigorous quality control process where each item is inspected for structural integrity and finish before being listed. We partner directly with artisan cooperatives to ensure high standards are met.
What is your shipping policy for fragile items?
We use specialized eco-friendly packaging and extra cushioning to ensure your delicate items arrive safely. All orders are insured against damage during transit.
Can I request a custom or personalized order?
Many of our artisans accept custom commissions. Please contact our support team with your specific requirements, and we will provide a quote and estimated timeline for the creation of your bespoke piece.
What is your return policy?
We offer a 30-day return policy for most items in their original condition. Please note that custom-made or personalized handicrafts are generally non-refundable unless they arrive damaged.
How should I care for my handmade items?
Care instructions vary by material. Generally, we recommend avoiding harsh chemicals and direct sunlight. Specific care guides are included in the product description and inside your delivery package.